After Vg3
Service and role of host
The aims of the training are to enable the apprentice to- communicate orally and in writing with customers and guests, also in English
- formulate simple sentences in a foreign language other than English with customers and guests
- impart products and services from one's own business and in cooperation with collaborators businesses based on the needs of the customer
- give service and adapt your communication, behaviour and clothing when meeting customers and guests with different cultural backgrounds and nationalities
- use different aids to present activities and experiences at your business and at your destinations
- plan and carry out activities and experiences based on general tourism and travel products offered
- share information on tourist attractions and the distinctive features of local and national culture and history
- use various sources of information, and recheck these for use in service and in the role of a host
- plan and carry out travel and tourism experiences based on current regulations for environment, health and safety, and out of consideration for the environment and cultural values
- communicate the most distinctive features of the general travel and tourism products that your business provides
Sales and marketing
The aims of the training are to enable the apprentice to- identify and describe the most important target groups for your business, and describe their needs
- give an account of factors that might influence product developments in your business
- give an account of the most distinctive features of the marketing plan for your business
- plan, perform and document work tasks in accordance with the action plan for your business
- evaluate, select and use marketing aids for the products your business offers in accordance with market demands, your company's profile and current regulations
- build, document and utilise customer relations in marketing work
- initiate, carry out and terminate sales and aftersales campaigns
- give an account of digital services available at your business and the development of your website
- act in accordance with ethical norms for sales and marketing
- use digital tools and aids for sales and marketing
- formulate a sales letter and other documents for communicating with customers
Operations
The aims of the training are to enable the apprentice to- tell about the history of your company and give an account of its goals, main activities, priority areas, financial structure and organisation
- give an account of your work and your role in the business
- plan your workday, and carry out and improve daily routines at work
- cooperate with other operators to ensure that customers get an overall good travel experience
- evaluate how different factors can influence economic results of a travel company
- use cash and payment terminals, handle cash, perform settlements and carry out basic currency exchange estimates and calculations
- use the company's customer service system for orders, modifications and cancellations
- keep statistics and prepare reports in accordance with company needs and current legislation
- order goods and services for your business
- evaluate how employees may contribute to sustainable development at your business and in society in general
- explain and carry out work according to current regulations relative to the tourism industry
- evaluate the relationship between own work, the company's internal working environment, profitability in your department and the quality of your travel tourism products
- explain and work according to routines for safety for the company's employees and assets
- work according to the rules and agreements that regulate employment conditions in the travel industry, and give an account of the rights and obligations of employers and employees
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