Curriculum for Travel industry Vg3 / in-service training at a training establishment (RLV3-01)

Utgår gradvis

Denne læreplanen utgår gradvis fra 1.8.2022

Mer om gyldighet og innføring av ny læreplan

After Vg3

Service and role of host

The aims of the training are to enable the apprentice to
  • communicate orally and in writing with customers and guests, also in English
  • formulate simple sentences in a foreign language other than English with customers and guests
  • impart products and services from one's own business and in cooperation with collaborators businesses based on the needs of the customer
  • give service and adapt your communication, behaviour and clothing when meeting customers and guests with different cultural backgrounds and nationalities
  • use different aids to present activities and experiences at your business and at your destinations
  • plan and carry out activities and experiences based on general tourism and travel products offered
  • share information on tourist attractions and the distinctive features of local and national culture and history
  • use various sources of information, and recheck these for use in service and in the role of a host
  • plan and carry out travel and tourism experiences based on current regulations for environment, health and safety, and out of consideration for the environment and cultural values
  • communicate the most distinctive features of the general travel and tourism products that your business provides

Sales and marketing

The aims of the training are to enable the apprentice to
  • identify and describe the most important target groups for your business, and describe their needs
  • give an account of factors that might influence product developments in your business
  • give an account of the most distinctive features of the marketing plan for your business
  • plan, perform and document work tasks in accordance with the action plan for your business
  • evaluate, select and use marketing aids for the products your business offers in accordance with market demands, your company's profile and current regulations
  • build, document and utilise customer relations in marketing work
  • initiate, carry out and terminate sales and aftersales campaigns
  • give an account of digital services available at your business and the development of your website
  • act in accordance with ethical norms for sales and marketing
  • use digital tools and aids for sales and marketing
  • formulate a sales letter and other documents for communicating with customers


The aims of the training are to enable the apprentice to
  • tell about the history of your company and give an account of its goals, main activities, priority areas, financial structure and organisation
  • give an account of your work and your role in the business
  • plan your workday, and carry out and improve daily routines at work
  • cooperate with other operators to ensure that customers get an overall good travel experience
  • evaluate how different factors can influence economic results of a travel company
  • use cash and payment terminals, handle cash, perform settlements and carry out basic currency exchange estimates and calculations
  • use the company's customer service system for orders, modifications and cancellations
  • keep statistics and prepare reports in accordance with company needs and current legislation
  • order goods and services for your business
  • evaluate how employees may contribute to sustainable development at your business and in society in general
  • explain and carry out work according to current regulations relative to the tourism industry
  • evaluate the relationship between own work, the company's internal working environment, profitability in your department and the quality of your travel tourism products
  • explain and work according to routines for safety for the company's employees and assets
  • work according to the rules and agreements that regulate employment conditions in the travel industry, and give an account of the rights and obligations of employers and employees

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