Main subject areas
Service and role of host
The main subject area covers customer service for all kinds of tourism and travel industry products. Giving guests and customers needed information, understanding the products your company imparts, knowing about ethics and cooperating with other travel agencies are central themes of the main subject area. Cross-cultural communication is also included. Furthermore, the subject deals with procurement of products and services from one's own business and in cooperation with other travel agencies.
Sales and marketing
The main subject area covers sales, aftersales and re-sales of product and services, and improvements to existing products. Furthermore, the main subject area covers written and oral communication with customers and collaborators in procuring, presenting and preparing marketing material and websites.
Operations
The main subject area covers organising your business' activities, collaborators and core products. Furthermore, tasks related to economy and daily routines and current regulations are included.
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