Purpose
Office and administrative skills shall lay the foundation for practicing an occupation in dealing with clients, services, and administrative office tasks in the public and private sectors. The subject shall contribute to developing competence in electronic services, rules regarding the protection of personal information and requirements regarding access to information. Furthermore, the subject shall promote competence in how to use technological tools for office work and information processing that can contribute to a purposeful and effective organisation of work.
Learning in the subject shall help the apprentice develop competence in customer service and office administrative tasks. Furthermore, learning in the subject shall help the apprentice develop knowledge of the company's organisation and strategy for communications solutions both internal and external. Learning in the subject shall promote competence in the use of economy systems and understanding of current regulations regarding environment, health and safety.
Learning in the subject shall help the apprentice develop competence in handling change. Learning in the subject shall emphasise the use of the company or agency's digital tools for organising knowledge and sharing information. It shall organise things so the apprentice can develop practical professional office skills related to one's own place of employment and function at the company or agency.
Training completed and passed in the subject will lead to a Trade Certificate. The professional title is Office and Administrative Worker.
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