Main subject areas
Office services
The main subject area covers the company or agency's organisation and which services are offered; these include customer service, personnel management, office administrative tasks and basic administrative procedures. The main subject area also covers organisation of knowledge and information at the company or agency, and quality assurance of internal and external office services. Rules that regulate employment and environment, health and safety are a part of the main subject area, as is how to handle change and developments in an organisation.
IT services (information and communication technology services)
The main subject area covers the use of technological aids and tools used for administrative office tasks and for communicating with clients and users. In addition to this are included security routines to protect the company or agency's knowledge organisation and information systems. The main subject area covers guidance in how to use the company or agency's IT services, and current regulations related to this.
Economy
The main subject area covers the use of economy systems to gather, prepare and present information. Use of economy systems for purchasing, budgeting, basic bookkeeping, as well as wage and salary work related to personnel are all included in the main subject area.
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