Communication and interaction
Communication and interaction
The aims of the training are to enable the apprentice to- discuss and elaborate on what the occupation of Health services secretary involves
- discuss and elaborate on the characteristics of good patient service, and give this service to patients
- communicate and interact with medical practitioners and patients in different situations of life
- use different strategies for handling conflicts
- handle stressful situations
- help patients and users in situations of crises, and guide them in the use of agencies and assistance
- observe the patient and report patient information correctly and objectively through the proper channels
- comply with current rules and regulations related to confidentiality and personal information protection
- organise relevant information in the waiting room and at places of work
- use medical words and expressions
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