vg1 sales, service and tourism (SSR01‑01)
Core elements

The core element operations, development and profitability involves the operation, organisation and development of enterprises in the service industry. The core element includes knowledge of various factors that impact the effectivity, quality, finances and profitability of the enterprises. It also concerns administration of the regulations governing the workplace, health, safety and environment. Further, it involves knowledge of ethical dilemmas related to sustainability and the impact on business operations.

The core element service and hospitality involves understanding and assessing what customers, guests and cooperation partners need and want. It involves adapting communication, service products, experiences and services to different target groups. Further, it involves providing hospitality and creating good experiences.

The core element safety and emergency preparedness involves creating trust and safety in relationships and interaction with service recipients. It includes understanding the meaning of risk assessments, emergency preparedness planning and preventing undesired events. Further, it involves knowledge of the role and responsibilities of the service employee in emergency situations.