vg1 sales, service and tourism (SSR01‑01)
Competence aims and assessment

Examples of connections

Explanation

Competence aims after business operations

The pupil is expected to be able to

  • describe rules and legislation relevant to the service industry and

    To explain something means to give a well-grounded explanation of a subject, an issue or something we wish to examine or implement.

     how they govern business operations

  • To describe means to portray or recount an experience, situation, work process or a topic. To describe something may also refer to using relevant terminology to systematise knowledge of a topic.

     the distribution of responsibility and what the various roles in an enterprise involve, and prepare and

    To present means to show, explain and outline a topic or a product. The way of presenting may vary, but the goal of the presentation is to make the topic or product accessible to others. To present may also mean to illustrate and to demonstrate.

     an organisation chart

  • To assess means to consider different aspects of an issue or point of view. It may also include judging the quality of a product or process. An assessment often results in a decision, a judgement or a conclusion.

    , calculate and adapt the price of a product in relation to costs and market situation
  • explain and keep simple accounts, prepare a budget and

    To assess means to consider different aspects of an issue or point of view. It may also include judging the quality of a product or process. An assessment often results in a decision, a judgement or a conclusion.

     profitability

  • To describe means to portray or recount an experience, situation, work process or a topic. To describe something may also refer to using relevant terminology to systematise knowledge of a topic.

     the flow of goods and quality in the value chain and

    To assess means to consider different aspects of an issue or point of view. It may also include judging the quality of a product or process. An assessment often results in a decision, a judgement or a conclusion.

     dilemmas related to profitability and sustainable development
  • carry out a simple risk assessment and

    To present means to show, explain and outline a topic or a product. The way of presenting may vary, but the goal of the presentation is to make the topic or product accessible to others. To present may also mean to illustrate and to demonstrate.

     various measures that prevent undesired events
  • carry out and

    To document is to demonstrate what we have done, preferably also how and why. There are different types of documentation to show the quality of a work process, a product or a service.

     work in compliance with applicable regulations governing health, safety and environment
  • follow an emergency preparedness plan and

    To explain something means to give a well-grounded explanation of a subject, an issue or something we wish to examine or implement.

     the function and purpose of emergency preparedness plans

Formative assessment

The formative assessment should help promote learning and the development of competence. The pupils demonstrate and develop competence in business operations when they use knowledge, skills and critical thinking to solve assignments in the programme subjects.

The teacher facilitates pupil participation and encourages the desire to learn through a variety of assignments. The teacher can give assignments that cover multiple or all the programme subjects. The teacher shall have conversations with the pupil regarding their development within business operations. The pupils shall have the opportunity to express what they believe they can accomplish and reflect on their own academic development. The teacher provides guidance on further learning and adapts the education to enable the pupils to use the guidance provided to develop their competence in the programme subject.


Assessment of coursework

The grades awarded for coursework reflect the overall competence of the pupil in business operations at the end of the education in the programme subject. The teacher plans and facilitates the pupils in demonstrating their competence in various ways. Using the competence aims as a starting point, the teacher shall assess how the pupil demonstrates understanding, reflection and critical thinking, and how the pupil masters challenges and solves assignments in various contexts. The teacher awards grades in business operations based on the competence the pupil has demonstrated by planning, completing, assessing and documenting their own academic work.