vg1 sales, service and tourism (SSR01‑01)
Competence aims and assessment

Examples of connections

Explanation

Competence aims after culture and cooperation

The pupil is expected to be able to

  • To explore refers to experiencing and experimenting, often encouraging curiosity and sense of wonder. To explore may mean to sense, seek, discover, observe and examine. In some cases, to explore means to investigate different aspects of an issue through open and critical discussion. To explore may also mean testing or trying out and evaluating work methods, products or equipment.

     how different cultures and backgrounds impact communication and customer service, and take this into consideration when meeting customers and guests

  • To plan means to set up a course of action to reach a goal. The plan describes how we intend to reach the goal, and may show the link between activities, implementation and the goal.

     and complete an event and

    To explain something means to give a well-grounded explanation of a subject, an issue or something we wish to examine or implement.

     the role of host

  • To reflect means to examine and consider different aspects of your own and others’ actions, attitudes and ideas. We may also reflect on a subject, practical activities or our own learning. Reflection means testing out our own thoughts and attitudes to develop better insight and understanding.

     on various forms of relationship building and explain the meaning of network

  • To reflect means to examine and consider different aspects of your own and others’ actions, attitudes and ideas. We may also reflect on a subject, practical activities or our own learning. Reflection means testing out our own thoughts and attitudes to develop better insight and understanding.

     on ethical dilemmas in the service industry and

    To assess means to consider different aspects of an issue or point of view. It may also include judging the quality of a product or process. An assessment often results in a decision, a judgement or a conclusion.

     instruments that may promote ethical and sustainable decision-making
  • handle complaints and

    To describe means to portray or recount an experience, situation, work process or a topic. To describe something may also refer to using relevant terminology to systematise knowledge of a topic.

     conflict prevention measures

  • To explain something means to give a well-grounded explanation of a subject, an issue or something we wish to examine or implement.

     the role of a service employee in conflicts and emergencies

  • To explain something means to give a well-grounded explanation of a subject, an issue or something we wish to examine or implement.

     and

    To assess means to consider different aspects of an issue or point of view. It may also include judging the quality of a product or process. An assessment often results in a decision, a judgement or a conclusion.

     how social partners cooperate to

    To develop means to design, create, model or shape a new method, a product or a service.

     a better workplace

Formative assessment

The formative assessment should help promote learning and the development of competence. The pupils demonstrate and develop competence in culture and interaction when they use knowledge, skills and critical thinking to solve assignments in the programme subjects.

The teacher facilitates pupil participation and encourages the desire to learn through a variety of assignments. The teacher can give assignments that cover multiple or all the programme subjects. The teacher shall have conversations with the pupil regarding their development within culture and interaction. The pupils shall have the opportunity to express what they believe they can accomplish and reflect on their own academic development. The teacher provides guidance on further learning and adapts the education to enable the pupils to use the guidance provided to develop their competence in the programme subject.


Assessment of coursework

The grades awarded for coursework reflect the overall competence of the pupil in production and services at the end of the education in the programme subject. The teacher plans and facilitates the pupils in demonstrating their competence in various ways. Using the competence aims as a starting point, the teacher shall assess how the pupil demonstrates understanding, reflection and critical thinking, and how the pupil masters challenges and solves assignments in various contexts. The teacher awards grades in culture and interaction based on the competence the pupil has demonstrated by planning, completing, assessing and documenting their own academic work.