Curriculum for Travel industry Vg3 / in-service training at a training establishment (RLV3-01)

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communicate orally and in writing with customers and guests, also in English
formulate simple sentences in a foreign language other than English with customers and guests
impart products and services from one's own business and in cooperation with collaborators businesses based on the needs of the customer
give service and adapt your communication, behaviour and clothing when meeting customers and guests with different cultural backgrounds and nationalities
use different aids to present activities and experiences at your business and at your destinations
plan and carry out activities and experiences based on general tourism and travel products offered
share information on tourist attractions and the distinctive features of local and national culture and history
use various sources of information, and recheck these for use in service and in the role of a host
plan and carry out travel and tourism experiences based on current regulations for environment, health and safety, and out of consideration for the environment and cultural values
communicate the most distinctive features of the general travel and tourism products that your business provides

identify and describe the most important target groups for your business, and describe their needs
give an account of factors that might influence product developments in your business
give an account of the most distinctive features of the marketing plan for your business
plan, perform and document work tasks in accordance with the action plan for your business
evaluate, select and use marketing aids for the products your business offers in accordance with market demands, your company's profile and current regulations
build, document and utilise customer relations in marketing work
initiate, carry out and terminate sales and aftersales campaigns
give an account of digital services available at your business and the development of your website
act in accordance with ethical norms for sales and marketing
use digital tools and aids for sales and marketing
formulate a sales letter and other documents for communicating with customers

tell about the history of your company and give an account of its goals, main activities, priority areas, financial structure and organisation
give an account of your work and your role in the business
plan your workday, and carry out and improve daily routines at work
cooperate with other operators to ensure that customers get an overall good travel experience
evaluate how different factors can influence economic results of a travel company
use cash and payment terminals, handle cash, perform settlements and carry out basic currency exchange estimates and calculations
use the company's customer service system for orders, modifications and cancellations
keep statistics and prepare reports in accordance with company needs and current legislation
order goods and services for your business
evaluate how employees may contribute to sustainable development at your business and in society in general
explain and carry out work according to current regulations relative to the tourism industry
evaluate the relationship between own work, the company's internal working environment, profitability in your department and the quality of your travel tourism products
explain and work according to routines for safety for the company's employees and assets
work according to the rules and agreements that regulate employment conditions in the travel industry, and give an account of the rights and obligations of employers and employees

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