Curriculum for Reception desk services Vg3 / in-service training at a training establishment (RES3-01)
Utgått
Denne læreplanen har utgått.
After Vg3
Role of host
- provide service in the role of host and adapt your communication, behaviour and clothing when meeting guests
- communicate orally and in writing with customers and guests, also in English
- formulate simple sentences in a foreign language other than English when meeting guests
- give an account of and comply with current regulations and safety routines at the hotel for fire, robbery, theft and the need for first aid
- select and use different aids to present services at your location and at your destinations
- share information on local and national tourist attractions
- give an account of the company's history and its organisation, goals, strategies and business concept, and use this in the role of host
- coordinate internal and external operators who are responsible for the guests' stay
Sales
- plan and carry out sales, aftersales and re-sales through exhibitions and presentations of products and services adapted to the needs of the guests and goals for profitability
- formulate a sales letter and other documents for communicating with customers
- handle complaints according to current regulations
- communicate in writing with guests and external sales channels
- use reservation and customer management systems at the company for sales
- evaluate the company's customer base and give an account of which chain and corporate agreements the company has
- work according to ethical guidelines and current regulations for sales and marketing
- evaluate the hotel's capacity and pricing according to requirements set for profitability
Operations
- plan and carry out daily reception desk tasks according to company routines and current regulations for environment, health and safety, and out of consideration for the environment
- plan, prepare, carry out and evaluate tasks associated with events at the hotel
- plan and carry out daily tasks and routines related to the facilities and cleaning department
- serve foods and beverages according to existing regulations
- give an account of the company's organisation and your own work and role in the business
- gather, reckon and analyse key figures for hotel accommodations
- evaluate how different factors can influence profitability of a travel business
- discuss and elaborate on the relationship between the company's internal working environment, productivity and quality of the travel and tourism product
- use reservation and customer management systems at the hotel to handle, modify, optimise and cancel reservations
- use cash and payment terminals, handle cash, perform settlements and carry out basic currency exchange estimates and calculations
- use company systems and routines to communicate information between departments
- reports statistics according to existing regulations
- give an account of and work according to safety routines at the company
- work according to ethical values, routines and current regulations for accommodations businesses
- evaluate how the workplace can be changed to become more ergonomic, and perform work in an ergonomically correct manner
- work according to the regulations and agreements that regulate employment conditions for the reception desk services trade, and give an account of the rights and obligations of employers and employees
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