After Vg3
Office services
The aims of the training are to enable the apprentice to- plan, execute, document and assess administrative and technical office tasks in line with instructions, routines, procedures and existing regulations
- give an account of the company's organisation, strategy and main objectives
- perform customer service by adapting the provided services to clients and users
- use the company's client follow-up system for customer service and service work
- use and evaluate information from manuals and digital information sources for providing services and administrative office work
- profile the company for meetings with clients and users
- work in line with current company rules and ethical norms, and regulations for environment, health and safety
- describe the company's routines for personnel management, and perform basic tasks related to personnel administration
- plan, perform and do quality assurance work in the company's knowledge organisation system and information flow methods
- describe the company's knowledge organisation system
- prepare and organise documents and information in accordance with company guidelines for layouts and use of language
- evaluate changes at work and recommend solutions for improvements
- perform work according to rules and agreements that regulate employment in office and administrative work, and give an account of employer and employee rights and obligations
- perform office and administrative work in an ergonomically correct fashion
IT services (information and communication technology services)
The aims of the training are to enable the apprentice to- use IT services to communicate with clients and users
- describe and use company routines for organising knowledge and information flow
- guide others in the use of the company's IT services
- use the company's office support and technical office tools to execute administrative office work
- use the company's IT services in accordance with current regulations for protecting personal information, and rules regarding the working environment
- use office support systems to gather, prepare, catalogue and store information
Economy
The aims of the training are to enable the apprentice to- use the company's economy system to purchase, budget, keep accounts, pay salaries and wages and deal with personnel assignments
- use the company's economy systems to gather, prepare and present information related to administrative office tasks
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