After Vg3
Role of host
The aims of the training are to enable the apprentice to- provide service in the role of host and adapt your communication, behaviour and clothing when meeting guests
- communicate orally and in writing with customers and guests, also in English
- formulate simple sentences in a foreign language other than English when meeting guests
- give an account of and comply with current regulations and safety routines at the hotel for fire, robbery, theft and the need for first aid
- select and use different aids to present services at your location and at your destinations
- share information on local and national tourist attractions
- give an account of the company's history and its organisation, goals, strategies and business concept, and use this in the role of host
- coordinate internal and external operators who are responsible for the guests' stay
Sales
The aims of the training are to enable the apprentice to- plan and carry out sales, aftersales and re-sales through exhibitions and presentations of products and services adapted to the needs of the guests and goals for profitability
- formulate a sales letter and other documents for communicating with customers
- handle complaints according to current regulations
- communicate in writing with guests and external sales channels
- use reservation and customer management systems at the company for sales
- evaluate the company's customer base and give an account of which chain and corporate agreements the company has
- work according to ethical guidelines and current regulations for sales and marketing
- evaluate the hotel's capacity and pricing according to requirements set for profitability
Operations
The aims of the training are to enable the apprentice to- plan and carry out daily reception desk tasks according to company routines and current regulations for environment, health and safety, and out of consideration for the environment
- plan, prepare, carry out and evaluate tasks associated with events at the hotel
- plan and carry out daily tasks and routines related to the facilities and cleaning department
- serve foods and beverages according to existing regulations
- give an account of the company's organisation and your own work and role in the business
- gather, reckon and analyse key figures for hotel accommodations
- evaluate how different factors can influence profitability of a travel business
- discuss and elaborate on the relationship between the company's internal working environment, productivity and quality of the travel and tourism product
- use reservation and customer management systems at the hotel to handle, modify, optimise and cancel reservations
- use cash and payment terminals, handle cash, perform settlements and carry out basic currency exchange estimates and calculations
- use company systems and routines to communicate information between departments
- reports statistics according to existing regulations
- give an account of and work according to safety routines at the company
- work according to ethical values, routines and current regulations for accommodations businesses
- evaluate how the workplace can be changed to become more ergonomic, and perform work in an ergonomically correct manner
- work according to the regulations and agreements that regulate employment conditions for the reception desk services trade, and give an account of the rights and obligations of employers and employees
Side 6 Av 7