Curriculum for Reception desk services Vg3 / in-service training at a training establishment (RES3-01)

Basic skills

Basic skills are integrated into the competence aims for this course in areas where they contribute to the development of and are part of the subject competence. In Reception desk services, basic skills are understood as follows:

Being able to express oneself orally in Reception desk services involves communicating with colleagues, collaborators, customers and guests. The use of storytelling to present products and services is a part of expressing oneself orally.

Being able to express oneself in writing in Reception desk services involves communicating with guests, collaborators and public agencies.

Being able to read in Reception desk services involves gathering information from literature as a basis for good communication between guests and hosts.

Numeracy in Reception desk services involves being able to perform calculations and mental reckoning, handling currencies and carrying out cash settlements.

Digital literacy in Reception desk services involves gathering, handling, producing, disseminating and storing information. It also means using digital tools for profiling, distribution and sales over Internet.